CVE-2010-4761

Severity

40%

Complexity

80%

Confidentiality

48%

The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.

The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.

CVSS 2.0 Base Score 4. CVSS Attack Vector: network. CVSS Attack Complexity: low. CVSS Vector: (AV:N/AC:L/Au:S/C:P/I:N/A:N).

Overview

Type

Open Ticket Request System (OTRS)

First reported 13 years ago

2011-03-18 16:55:00

Last updated 13 years ago

2011-03-22 04:00:00

Affected Software

Open Ticket Request System (OTRS) 0.5 Beta 1

0.5

Open Ticket Request System (OTRS) 0.5 Beta 2

0.5

Open Ticket Request System (OTRS) 0.5 Beta 3

0.5

Open Ticket Request System (OTRS) 0.5 Beta 4

0.5

Open Ticket Request System (OTRS) 0.5 Beta 5

0.5

Open Ticket Request System (OTRS) 0.5 Beta 6

0.5

Open Ticket Request System (OTRS) 0.5 Beta 7

0.5

Open Ticket Request System (OTRS) 0.5 Beta 8

0.5

Open Ticket Request System (OTRS) 1.0 Release Candidate 1

1.0

Open Ticket Request System (OTRS) 1.0 Release Candidate 2

1.0

Open Ticket Request System (OTRS) 1.0 Release Candidate 3

1.0

Open Ticket Request System (OTRS) 1.0.0

1.0.0

Open Ticket Request System (OTRS) 1.0.1

1.0.1

Open Ticket Request System (OTRS) 1.0.2

1.0.2

Open Ticket Request System (OTRS) 1.1 Release Candidate 1

1.1

Open Ticket Request System (OTRS) 1.1.0 Release Candidate 1

1.1.0

Open Ticket Request System (OTRS) 1.1.0 Release Candidate 2

1.1.0

Open Ticket Request System (OTRS) 1.1.1

1.1.1

Open Ticket Request System (OTRS) 1.1.2

1.1.2

Open Ticket Request System (OTRS) 1.1.3

1.1.3

Open Ticket Request System (OTRS) 1.1.4

1.1.4

Open Ticket Request System (OTRS) 1.2.0 Beta 1

1.2.0

Open Ticket Request System (OTRS) 1.2.0 Beta 2

1.2.0

Open Ticket Request System (OTRS) 1.2.0 Beta 3

1.2.0

Open Ticket Request System (OTRS) 1.2.1

1.2.1

Open Ticket Request System (OTRS) 1.2.2

1.2.2

Open Ticket Request System (OTRS) 1.2.3

1.2.3

Open Ticket Request System (OTRS) 1.2.4

1.2.4

Open Ticket Request System (OTRS) 1.3.0 Beta 1

1.3.0

Open Ticket Request System (OTRS) 1.3.0 Beta 2

1.3.0

Open Ticket Request System (OTRS) 1.3.0 Beta 3

1.3.0

Open Ticket Request System (OTRS) 1.3.0 Beta 4

1.3.0

Open Ticket Request System (OTRS) 1.3.1

1.3.1

Open Ticket Request System (OTRS) 1.3.2

1.3.2

Open Ticket Request System (OTRS) 1.3.3

1.3.3

Open Ticket Request System (OTRS) 2.0.0

2.0.0

Open Ticket Request System (OTRS) 2.0.0 Beta 1

2.0.0

Open Ticket Request System (OTRS)2.0.0 Beta 2

2.0.0

Open Ticket Request System (OTRS) 2.0.0 Beta 4

2.0.0

Open Ticket Request System (OTRS) 2.0.0 Beta 5

2.0.0

Open Ticket Request System (OTRS) 2.0.0 Beta 6

2.0.0

Open Ticket Request System (OTRS) 2.0.1

2.0.1

Open Ticket Request System (OTRS) 2.0.2

2.0.2

Open Ticket Request System (OTRS) 2.0.3

2.0.3

Open Ticket Request System (OTRS) 2.0.4

2.0.4

Open Ticket Request System (OTRS) 2.0.5

2.0.5

Open Ticket Request System (OTRS) 2.1.0 beta1

2.1.0

Open Ticket Request System (OTRS) 2.1.0 beta2

2.1.0

Open Ticket Request System (OTRS) 2.1.

2.1.1

Open Ticket Request System (OTRS) 2.1.2

2.1.2

Open Ticket Request System (OTRS) 2.1.3

2.1.3

Open Ticket Request System (OTRS) 2.1.4

2.1.4

Open Ticket Request System (OTRS) 2.1.5

2.1.5

Open Ticket Request System (OTRS) 2.1.6

2.1.6

Open Ticket Request System (OTRS) 2.1.7

2.1.7

Open Ticket Request System (OTRS) 2.1.8

2.1.8

Open Ticket Request System (OTRS) 2.1.9

2.1.9

Open Ticket Request System (OTRS) 2.2.0 beta1

2.2.0

Open Ticket Request System (OTRS) 2.2.0 beta2

2.2.0

Open Ticket Request System (OTRS) 2.2.0 beta3

2.2.0

Open Ticket Request System (OTRS) 2.2.0 beta4

2.2.0

Open Ticket Request System (OTRS) 2.2.0 RC1

2.2.0

Open Ticket Request System (OTRS) 2.2.1

2.2.1

Open Ticket Request System (OTRS) 2.2.2

2.2.2

Open Ticket Request System (OTRS) 2.2.3

2.2.3

Open Ticket Request System (OTRS) 2.2.4

2.2.4

Open Ticket Request System (OTRS) 2.2.5

2.2.5

Open Ticket Request System (OTRS) 2.2.6

2.2.6

Open Ticket Request System (OTRS) 2.2.7

2.2.7

Open Ticket Request System (OTRS) 2.2.8

2.2.8

Open Ticket Request System (OTRS) 2.2.9

2.2.9

Open Ticket Request System (OTRS) 2.3.0 beta1

2.3.0

Open Ticket Request System (OTRS) 2.3.0 beta2

2.3.0

Open Ticket Request System (OTRS) 2.3.0 beta3

2.3.0

Open Ticket Request System (OTRS) 2.3.0 beta4

2.3.0

Open Ticket Request System (OTRS) 2.3.0 RC1

2.3.0

Open Ticket Request System (OTRS) 2.3.1

2.3.1

Open Ticket Request System (OTRS) 2.3.2

2.3.2

Open Ticket Request System (OTRS) 2.3.3

2.3.3

Open Ticket Request System (OTRS) 2.3.4

2.3.4

Open Ticket Request System (OTRS) 2.3.5

2.3.5

Open Ticket Request System (OTRS) 2.3.6

2.3.6

Open Ticket Request System (OTRS) 2.4.0 Beta 1

2.4.0

Open Ticket Request System (OTRS) 2.4.0 Beta 2

2.4.0

Open Ticket Request System (OTRS) 2.4.0 Beta 3

2.4.0

Open Ticket Request System (OTRS) 2.4.0 Beta 4

2.4.0

Open Ticket Request System (OTRS) 2.4.0 Beta 5

2.4.0

Open Ticket Request System (OTRS) 2.4.0 Beta 6

2.4.0

Open Ticket Request System (OTRS) 2.4.1

2.4.1

Open Ticket Request System (OTRS) 2.4.2

2.4.2

Open Ticket Request System (OTRS) 2.4.3

2.4.3

Open Ticket Request System (OTRS) 2.4.4

2.4.4

Open Ticket Request System (OTRS) 2.4.5

2.4.5

Open Ticket Request System (OTRS) 2.4.6

2.4.6

Open Ticket Request System (OTRS) 2.4.7

2.4.7

Open Ticket Request System (OTRS) 2.4.8

2.4.8

Open Ticket Request System (OTRS) 2.4.9

2.4.9

Open Ticket Request System (OTRS) 2.4.10

2.4.10

Open Ticket Request System (OTRS) 3.0.0 Beta 1

3.0.0

References

http://bugs.otrs.org/show_bug.cgi?id=5875

Patch

http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

Stay updated

ExploitPedia is constantly evolving. Sign up to receive a notification when we release additional functionality.

Get in touch

If you'd like to report a bug or have any suggestions for improvements then please do get in touch with us using this form. We will get back to you as soon as we can.