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Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.
Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.
CVSS 3.1 Base Score 5.5. CVSS Attack Vector: local. CVSS Attack Complexity: low. CVSS Vector: (CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N).
CVSS 2.0 Base Score 1.7. CVSS Attack Vector: local. CVSS Attack Complexity: low. CVSS Vector: (AV:L/AC:L/Au:S/C:P/I:N/A:N).
In the following code snippet, a user's full name and credit card number are written to a log file.
logger.info("Username: " + usernme + ", CCN: " + ccn);This code stores location information about the current user:
}...Log.e("ExampleActivity", "Caught exception: " + e + " While on User:" + User.toString());When the application encounters an exception it will write the user object to the log. Because the user object contains location information, the user's location is also written to the log.
In the example below, the method getUserBankAccount retrieves a bank account object from a database using the supplied username and account number to query the database. If an SQLException is raised when querying the database, an error message is created and output to a log file.
}
return userAccount;}userAccount = (BankAccount)queryResult.getObject(accountNumber);Logger.getLogger(BankManager.class.getName()).log(Level.SEVERE, logMessage, ex);The error message that is created includes information about the database query that may contain sensitive information about the database or query logic. In this case, the error message will expose the table name and column names used in the database. This data could be used to simplify other attacks, such as SQL injection (CWE-89) to directly access the database.
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